Online Training

24/7

Worldwide

Saturday - Sunday CLOSED

Mon - Fri 8:30am - 4pm

Email Us: csc@gov.ky

 

Workshops

Core Competency Workshops

In line with the core competencies in the Competency Framework – “Building Capability”, “Working Together” and “Delivering Results”, we have a number of learning and development opportunities available throughout the year.

These workshops are aligned with our ILM programme modules and will include a work-based action plan and the option to complete an assignment to earn ILM credits towards an ILM Award or Certificate at level 3 or 5.Workshop dates can be found in the calendar.

Building Capability

Managing Yourself
This workshop is aimed at helping you understand the strategy of the Cayman Islands Government and where your role fits in; understand how the concept of lifelong learning can support your career development and be able to build SMART goals and a personal development plan.

Developing Yourself and Others
This workshop will introduce you to the principles and practices associated with developing yourself and others within your organization and will enable you to confidently tackle these elements of your management roles. You will learn theories that can assist you to manage and lead your team effectively.

Planning Change in the Workplace
This workshop will introduce you to planning and implementing change in the workplace, the different types of change, the origins of the change and the way in which people react and cope with change.

Becoming an Effective Leader
This workshop will enable you to explore and refresh your understanding of the significance of leadership and learn how you refine your application of leadership skills to significantly improve your performance as a leader. It will also enable you to develop a deep understanding of leadership roles and
the need for effective leadership while providing you with a strong foundation that will develop your and competence as a leader.

Leading Innovation and Change
This workshop is designed for senior and middle managers to effectively lead change within an organisation while providing the knowledge and skills required to successfully implement changes necessary within an organisation.

 

Working Together

Developing Yourself as a Team Leader
While training is important, personal and professional development, particularly in leadership, is often more about learning from experience. This workshop will enable you to confidently tackle work based projects and learn how you can successfully develop yourself as a Team Leader.

Workplace Communication
This workshop will enable you to explore what communication is and why communication in the workplace can be diffcult. The workshop will also look at ways to overcome the challenges of ineffective communication while introducing you to effective communication.

Developing Yourself and Others
This workshop will introduce you to the principles and practices associated with developing yourself and others to enable you to confidently tackle these elements of your management role and ensure that you can manage and lead your team effectively.

Understanding Effective Team Working
Understand how and why conflict occurs within a team and our responsibilities as a team member for turning negative into positive and what creates an effective team.

Managing Stress and Conflict in the Organisation
This workshop will enable you to understand the effectiveness of your own organisation in dealing with workplace stress and conflict and learn how to do this in your own area of responsibility.

Managing Individual Development
This workshop will help you evaluate individual performance in your team and be able to implement a personal development plan for your team members.

 

DELIVERING RESULTS

Meeting Customer Needs
This workshop will introduce you to the challenges of meeting customer needs and the complexities relating to both customer service and customer care.

Understanding Performance Management
This workshop will introduce you to the challenges of understanding performance management, understanding the value of assessing performance to meet organisational and individual needs and understanding the value of feedback in the workplace.

Solving Problems and Making Decisions
This workshop will examine how to describe a problem, it’s nature, scope and impact; know how to interpret the problem, evaluate options, make a decision and plan, monitor and review the implementation and communication of decisions.

Introduction to Customer Service for Managers and Leaders
This workshop covers the customer centric organisation and the roles of managers and leaders to maintain and improve this.

Making Professional Presentations
Full Day Workshop
This workshop will develop your skills to plan, deliver and evaluate your own ability to deliver a professional presentation.

Leading Your Team to Achieve Organisational Goals
Understand the differences between management and leadership and consider the reasons why both are essential for anyone in a leadership position.

Contact Info

The Civil Service College’s vision is to inspire, engage, and realize the potential of people for public service excellence in a global market-place through life-long learning opportunities.
  • 133 Elgin Avenue.
  • Government Administration Building.
  • (345) 949-7900
  • info@csc.gov.ky